X-MSK: CML=0.501000 Return-Path: v-30beth@mssupport.microsoft.com Received: from imta26.emeryville.ca.mail.comcast.net (LHLO IMTA26.emeryville.ca.mail.comcast.net) (76.96.30.79) by sz0155.ev.mail.comcast.net with LMTP; Tue, 7 Apr 2009 01:11:27 +0000 (UTC) Received: from smtp.mssupport.microsoft.com ([131.107.1.44]) by IMTA26.emeryville.ca.mail.comcast.net with comcast id cRBT1b00h0wy0ij0SRBTvw; Tue, 07 Apr 2009 01:11:27 +0000 X-Authority-Analysis: v=1.0 c=1 a=6oaw8O9DixzrJhUk8Nb88w==:17 a=yMhMjlubAAAA:8 a=uOnqu-vgtY4V9YONdVcA:9 a=BjEEyS1xeuNWUYwyQKQA:7 a=0XaLusdQXE11nP-GXEytk6drraEA:4 a=M5NflSamuk0A:10 a=Xl_braHOYsgA:10 a=Xj4YDlGGnI0A:10 a=hgaQyTm9YeC8lxFO:21 a=mee2JEuBsOCSXzHl:21 a=B6vhH54EclS12dWlasgA:9 a=-4u1bt51xiBOD0SouOAA:7 a=Mx6_5hX-DyUQyuE3DAIfS1esZ3MA:4 a=AfD3MYMu9mQA:10 Received: from ws-smtp-01 (210.13.114.163) by TK5-EXMLT-E801.partners.extranet.microsoft.com (131.107.1.44) with Microsoft SMTP Server id 8.1.291.1; Mon, 6 Apr 2009 18:11:25 -0700 Received: from ws-msmail-02.wicresoft.com ([210.13.114.204]) by ws-smtp-01 with Microsoft SMTPSVC(6.0.3790.3959); Tue, 7 Apr 2009 09:11:23 +0800 X-MimeOLE: Produced By Microsoft Exchange V6.5 Content-Class: urn:content-classes:message MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C9B71D.BFEBAE23" Subject: [Microsoft]Regarding CaseID: SRX1096672607 Date: Tue, 7 Apr 2009 09:11:15 +0800 Message-ID: <856284C5F3E26D4F96FC53D981731A540735A6F8@ws-msmail-02.wicresoft.com> X-MS-Has-Attach: X-MS-TNEF-Correlator: Thread-Topic: [Microsoft]Regarding CaseID: SRX1096672607 Thread-index: Acm3Hb+wOtlkT9eyQr6STN6Ub39Wfg== From: "Betty He (MS)" To: Return-Path: v-30beth@mssupport.microsoft.com X-OriginalArrivalTime: 07 Apr 2009 01:11:23.0532 (UTC) FILETIME=[C47E5CC0:01C9B71D] ------_=_NextPart_001_01C9B71D.BFEBAE23 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable Dear Richard,=20 This is Betty from Microsoft Online Support. I am contacting you with regards to the Windows Vista case. How is the troubleshooting going? I am sorry if it seems that I have been sending you a lot of emails lately. Since it seems like you need some more time to work toward this service request, I will close this case as Not Resolved, until you have time to respond with the status of the issue. Please be assured that you still have complete control over how this case is handled. Whenever you wish to continue working on this case, please simply send a reply to srxmail@css.one.microsoft.com with the case ID in the subject line. Your case will then be automatically reopened, and I will be personally notified and will follow up with you as soon as possible.=20 It is possible that we have not received a response you have sent. If so, we are sorry for any inconvenience this may have caused. Please send the replay email again to my email account directly. I appreciated your understanding and cooperation.=20 At the same time, if you would like to resolve this issue as soon as quickly and directly, I suggest we can contact the phone support help us check this issue. Please understand that phone support can provide the prompt support on this issue and will guide us perform the steps one by one. For your convenience, I will list the phone support information below, please feel free to use it.=20 Please understand that our Web Response service is intended as an alternative to telephone technical support. I have provided information below regarding this problem, and I will be glad to assist you further. If you prefer our telephone support service, please call us at the Windows Warranty Support number listed below.=20 Windows Warranty Support: 866-234-6020 Mon-Fri 5:00am - 9:00pm Pacific Time=20 Sat & Sun 6:00am - 3:00pm Pacific Time=20 Please refer to the case ID SRX1096672607 when calling, so that we may access your information promptly. Thank you for using our online support options and has a nice day. Best Regards, Betty He v-30beth@mssupport.microsoft.com Microsoft Windows Vista Support Professional=20 --------------------------------------------- Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my managers, Nansen at v-30naxi@mssupport.microsoft.com. ------_=_NextPart_001_01C9B71D.BFEBAE23 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable [Microsoft]Regarding CaseID: SRX1096672607

Dear Richard,

This is Betty from Microsoft Online Support. I am = contacting you with regards to the Windows Vista case.

How is the troubleshooting going? I am sorry if it seems that I have been = sending you a lot of emails lately. Since it seems like you need some = more time to work toward this service request, I will close this case as = Not Resolved, until you have time to respond with the status = of the issue. Please be assured that you still have = complete control over how this case is handled. Whenever you wish to = continue working on this case, please simply send a reply to = srxmail@css.one.microsoft.com with the case ID in the subject line. Your = case will then be automatically reopened, and I will be = personally notified and will follow up with you as soon as possible. =

It is possible that we have not received a response you = have sent. If so, we are sorry for any inconvenience this may have = caused. Please send the replay = email again to my email account directly. I appreciated your = understanding and cooperation. =

At the same time, if you would like to resolve this issue as soon as = quickly and directly, I suggest we can contact the phone support = help us check this issue. Please = understand that phone support can provide the prompt support on this = issue and will guide us perform the steps one by one. For your = convenience, I will list the phone support information below, please = feel free to use it.

Please = understand that our Web Response service is intended as an alternative = to telephone technical support. I have provided information below = regarding this problem, and I will be glad to assist you further.  = If you prefer our telephone support service, please call us at = the Windows Warranty Support number listed below.

Windows Warranty Support: = 866-234-6020

Mon-Fri 5:00am - 9:00pm Pacific Time

Sat & Sun 6:00am - 3:00pm Pacific Time =

Please refer to the case ID SRX1096672607 when calling, so that we = may access your information = promptly.

Thank you for using our online support options and has = a nice day.

Best Regards,

Betty He

v-30beth@mssupport.microsoft.com

Microsoft Windows Vista Support Professional =

---------------------------------------------

Satisfied = customers are my top priority. Please let either myself or my manager = know what you think of the level of service provided. You can send = feedback directly to my managers, Nansen at = v-30naxi@mssupport.microsoft.com.

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